Saves & progress
Progress in these builds is saved on your device. Removing the app during troubleshooting can erase your saves. First try reopening the app and checking that your device has enough free storage.
Pixel Heist
A game issue, a purchase question, or an idea you’d like to share. Let’s get you to the right place.
Let us know the game, your device, and the game version.
Email the teamProgress in these builds is saved on your device. Removing the app during troubleshooting can erase your saves. First try reopening the app and checking that your device has enough free storage.
For real store purchases, share your order number only. Check that you are signed in to the same store account used for the purchase. Start refund requests with the relevant store; do not send payment or card details.
Include your game version, device model, and the steps that lead to the issue. You can attach a screenshot. Contact us before removing the app so that troubleshooting can take your save data into account.
A little help
Place colored carriers in free docks. Drones collect matching pixels they can reach. Clear the outer pixels to reach the colors inside.
The current build stores progress and settings on your device. Take care of your save data before removing the app or changing devices.
Store links have not been announced yet. Official links will be added here when available.